To all our friends residing in the Russian Federation:
Russian customs authorities have informed us that goods shipments destined to private individuals in Russia would only be cleared under the "Individual Passenger Customs Declaration Process" rather than established express clearance processes. Consequently, Federal Express, who is our carrier to Russia for all metallica.com shipments, is temporarily suspending service for these shipments. This situation is not unique to Federal Express and impacts all express carriers.
We intend to resume shipping for express shipments destined to private individuals in Russia as soon as the necessary operational changes can be implemented at Federal Express to comply with the required customs process changes.
If you have a merchandise order pending, please contact us at order@metclub.com to check the status of your order. If it has not shipped, please advise if you would like us to hold your order until shipments will be cleared again or if you would like to cancel your order for a full refund. All Metallica Club membership packages that have not shipped will be held until we have additional information regarding customs clearances. You will continue to be able to access the Met Club sections of the site as normal, however it is unclear at this time if we will be able to ship members their copies of "So What!" - please watch the site for updates.
Our apologies for any inconvenience this situation may cause you. We will update you again once we have more information.
Sincerely,
Metallica Club
The Met Store