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Crackle/Crunch

06/20/13 11:23, You wrote:
Hi,

I have problem with let-ring. It cause crunch/crackle sometimes (both - auto let-ring and common let-ring at note).
You can hear it in attached .WAV file.

Thanks!
You attached the file(s): Crunch.wav 

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06/20/13 13:48, We wrote:
Hello,

Thank you for contacting the Arobas Music support.

Indeed! The sounds crackles, could you send the original .gpx file please ?
Also what happen if you disable "rse multithreading " from the guitar pro preferences ? (access from "file" or "guitar pro" pane)

- - - - - - -
Musically Yours,
Nicolas, customer service
Arobas Music.


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06/20/13 16:55, You wrote:
Hi,

Thanks for fast answer. Before send .GPX, I'm gonna ask you check another file without let-ring ( O_o ) with same problem.

I've tested disabling RSE-multithreading (sure with restart of PG6), but it's continues.

Do you want to know my system specs may be?
You attached the file(s): Another_test.wav 


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06/20/13 16:55, You wrote:
1st file
You attached the file(s): Crunch.gpx 


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06/20/13 16:56, You wrote:
2nd file
You attached the file(s): __1055___1058_.gpx 


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06/20/13 16:57, You wrote:
Also I often feel problem after long idle of GP6 (open it and going surf internet e.g.) or while work with many files.


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06/21/13 17:01, You wrote:
Hi,

Ok, looks like I've achieved stable appearing of bug, but in drum section.

1) Open both files in GP6.1.5 r11553
2) Close GP6
3) Open GP6 with auto-load last files
4) Play 1st song and listen open hi-hat. You can hear the clip at 1st notes of tacts 10+.

Problem appears with this files only if both songs opens with "Fab drums".

I want to help you to improve GP. Tell me what else should I do.

Thanks!
You attached the file(s): Clip.zip 


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06/24/13 16:24, We wrote:
Sorry for the late reply Alexander!

So I played you original gpx files, and it sounded just fine on my side, compared to the first wave file you sent.

Can you check that any available updates have been installed for your soundcard ?

- - - - - - -
Musically Yours,
Nicolas, customer service
Arobas Music.


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06/24/13 20:06, You wrote:
Hi,

I've made force update stable audio driver from official repository (motherboard developer's), but bug is still here.

Also I've done this test through the Line 6 POD HD500 as sound card - same effect.

Disable or enable monopoly mode on both cards not killed the bug.

So bug in soft or in working soft with OS. RSE looks vulnerable for multiply access (2+ opened songs with same instruments).

Please try four steps, that I wrote. Let's catch it.

Thanks!
06/26/13 15:08, We wrote:
Dear Alexander,

I just drop a quick line to say that I do not forget you, I am actually waiting for an response from our development team and will get back to you as soon as possible about this.
Thanks for your patience.

- - - - - - -
Musically Yours,
Nicolas, customer service
Arobas Music.
06/26/13 15:18, You wrote:
Hi!

Sure, thanks!


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06/27/13 16:07, We wrote:
Hello Alexander,

We reproduced the 4 steps you mentioned on several machines and it all worked fine on our side, I am really sorry Alexander but we did not succeed to reproduce this behavior at this stage it seems to be more related to your configuration and I am afraid we can not be of further help and again I am sorry about that.
Thanks for your comprehension.

- - - - - - -
Musically Yours,
Nicolas, customer service
Arobas Music.


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06/27/13 16:19, You wrote:
That's bad. Could you save this dialogue open? I'll try to catch it.

p.s.: I found this problem after you have reduced the size of soundbanks.