не пугайте а...
Читаем, делаем выводы, составляем прогнозы:Greetings all
Has anyone else had any problems with Banzai Music over the last week.
Order placed last Friday - showing on their system as 'still processing'.
Nobody seems to be answering emails either.
Should I be worried?
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my order has been really slow too..
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They often don't declare items as out of stock. BOO! angry
Could be your stuff is on order from their suppliers.
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cross your finger when you ordering from them.
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I ordered some VTL5C3/2 form Banzai many months back... still waiting
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yes same problem too many times...
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Ordered 1. Feb. Got an email on 6. Feb. that 's OK.
BUT, the mail says that only 1 part of the order will be shipped and that all vactrols and some switches are backordered to an undefined date (!!!).
It is not the right way to make business telling people afterward that something is missing, mostly when there are other possibilities to get these items right away without having to wait somewhere else. Definitely not OK IMHO.
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They have a small symbol at the left of the quantity field. For the Vactec VTL5C3/2 it shows 4 green bars. Full stock. Before I bought then and after I bought them (it never changed). A way to get customers to order from them. Not legal anyway when done in this manner.
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Yeah it happened to me also, almost one year ago. So it seems to be a common practice for them. Quite unfair. I will consider this in my future purchases.
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Same here!
Ordered and payed with paypal this monday and have not eveng got an order confirmation from them...well i got the paypal recit but nothing from banzai
They alwas worked fine for me in the past so lets hope they get a grip next week (На каком языке писал, хз...)
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i still wait for a huge order of pots from them, placed on 28.12.2014 thats now over a month ago. two weeks ago the finaly ansewerd to a requestmail and told me they send them next week. well i got a shipping from them with all other things i ordered but not the pots. but they emailed me that they combined all three orders i had open. now i wait for 5 days for my second request whats up with the pots. really frustrating. maybe they have to much to do?
i am thinking of never again ordering there again.
it's really annoying they list parts which they actually do not stock.
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I got to say, after the 7th time loosing my mind with them, I went for a full boycott.
You never know what items are in stock, but they charge you immediately.
Their "split shipping" thing... Well ok, I see that it make sense if you have to wait for months for the second parcel (you're never aware of that when you order).
BUT: they include the full bill on the shipping documents for these split shipping, meaning I had to pay full customs taxes three times over for one order.
The best I ever add: finally found some wiring cable that I liked (copper, right plastic texture.. I'm weird, I know) by sampling in small length. Order a spool of it, arrived as a different thing, their answer was: "It's not the same item".
Then politeness of the customer service is an abstract notion.
BOYCOTT THESE UNPLEASANT PEOPLE!
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Ordered 07/06/2013, items listed as in stock - shipped 25/09/2013.
When chased I was always told definitively 2 weeks...
Not used them since!
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So I get the email I've been waiting for......no wait, all the parts I needed to finish my builds are on back order and you're just sending me the fluff?
Aaaaaaaaaaaaaaaargh! very frustrating
No reply as to my question on when those needed parts would be coming in either?! confused These items were not showing as out of stock when originally ordered so whats up?!
After this transaction concludes I will not be using these guys again.
If you don't live around the corner, be warned.
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I got my package yesterday
I ordered 6 styroflex caps... got 5
And 10k 9mm alpha pots.. got none
Not a word about it being rested anywhere
Wrote a mail.. no answer yet
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I ordered a few ICs a month ago. Among others the Coolaudio quad VCA V2164D and some V3102D BBD drivers. I received the V571D Compander instead of the V2164D - I mean ok, stuff happens, someone grabbed the wrong one. But instead 4x V3102D I got only two of those and two Op-amps... In the same bag next to each other. This is something you should realize when packing, right? Instead of taking four times the same IC you take two different ones...
Anyway, dropped them a mail, after a whole week they responded, then four days later the package with the "right" ICs arrived. This time they got the V2164D right, but again, instead of the V3102D some OP-Amps. What the hell?
I think they should get their inventory right... Or teach their employees how to read. I know, the letters on ICs are really small, but just because they have the same number of pins don't mean I can use them instead. Wrote them again and now the wait begins for some response. Again.
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I've had no issues at all in the past but ordered some things listed in stock almost 2 months ago and they still haven't arrived. I don't want to say anything too bad about them because they've been great in the past but cmon, 2 months?
I ordered from Banzai a couple of times, no problems here, but it may sound weird but i avoid doing orders in summer time for any company that will advertise their package too much. Or i ask them if it's possible to take all those advertisement tapes if it uses normal shipping etc, call me weirdo
I had my watch coming back from factory repair stolen like that, i got some replacement back but just to say that is was in summer time...
Other friends of me got some musical parts also stolen like this etc...
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Ordered many times from banzai and always happy.
One thing I noticed is problems with backordered items.
Had to beg them several times after months waiting...
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3 years ago I could order from them and have my full order delivered in 2 days.
I think they started growing and adding lots of stuff to the catalog that they don't really stock and today there is always something backordered on the list.
I had to wait 9 months for some neutrik XLRs can you believe it?
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When I was building FX-pedals, I bought almost every 2-3 months from them; most of the time everything went well, but a few times I had to wait and email them about my shipment.
I haven't used them for 2 years now, so I don't know if everything is smooth there again.
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They are fine. Recently though, I have found that when there has been a delay or problem with my order they haven't contacted me and haven't replied to emails. On the occasions that this has happened I have had to ring them and they got it sorted fairly quickly.
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